Introduction

This Privacy Policy describes how METRO DIESEL SPARES  and its affiliates (collectively referred to as “METRO DIESEL SPARES, we, our, us”) collect, use, share, protect, or otherwise process your information/personal data through our website https://metrospares.in/ (hereinafter referred to as the “Platform”). You may browse certain sections of the Platform without registering with us. Please note that we do not offer any products/services under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions. You also agree to be governed by the laws of India, including but not limited to those applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection of Personal Data

We collect your personal data when you use our Platform, services, or otherwise interact with us during our relationship. This includes information provided during sign-up/registering or using our Platform such as your name, date of birth, address, telephone/mobile number, email ID, and any information shared as proof of identity or address. Sensitive personal data may also be collected with your consent, including bank account details or biometric information necessary for certain features on the Platform. You always have the option to not provide information by choosing not to use a particular service or feature on the Platform.

Usage of Personal Data

We use personal data to provide the services you request. If we use your personal data for marketing purposes, we will provide you with the ability to opt-out. Your personal data assists sellers and business partners in fulfilling orders; enhances customer experience; resolves disputes; informs you about offers and updates; customizes your experience; detects fraud; enforces our terms; conducts marketing research; and is otherwise described at the time of collection.

Sharing of Personal Data

Your personal data may be shared internally within our group entities and affiliates to provide access to services and products. We may disclose personal data to third parties such as sellers, business partners, service providers, and government agencies if required by law. This disclosure is necessary for providing services, complying with legal obligations, preventing fraud, or protecting rights.

Security Precautions

To protect your personal data from unauthorized access or misuse, we adopt reasonable security practices and procedures. While we strive to protect your information using secure servers and guidelines against unauthorized access, please understand that transmission over the internet is not completely secure. Users are responsible for protecting their login credentials.

Data Deletion and Retention

You have the option to delete your account by visiting your profile settings on our Platform. This action will result in losing all related information. We retain your personal data only for as long as necessary for its intended purpose or as required by law. We may retain anonymized data for analytical purposes.

Your Rights

You may access, rectify, and update your personal data directly through functionalities provided on the Platform.

Consent

By visiting our Platform or providing your information, you consent to the collection and processing of your information in accordance with this Privacy Policy. If you disclose personal data relating to other individuals, you represent that you have the authority to do so. You can withdraw consent at any time by contacting our Grievance Officer.

Changes to this Privacy Policy

Please check our Privacy Policy periodically for updates. We may revise this policy to reflect changes in our practices and will notify you about significant changes as required by applicable laws.

Current date: Thursday, January 09, 2025