Refund & Cancellation Policy
Introduction
This Refund and Cancellation Policy outlines the procedures for cancelling or seeking a refund for products or services purchased through the METRO DIESEL SPARES Platform. By placing an order, you agree to comply with the terms stated in this policy.
Cancellation Policy
- Cancellation Requests: Cancellations will only be considered if the request is made within 24 Hrs of placing the order.
- Shipping Status: If your order has already been communicated to the seller or merchant and is in the process of being shipped, cancellation requests may not be entertained. In such cases, you have the option to reject the product at the doorstep upon delivery.
Refund Policy
- Product Expectations: If you believe that the product received does not match what was shown on the site or does not meet your expectations, you must notify our customer service within 7 days of receiving the product. Our team will review your complaint and make an appropriate decision.
- Return: We offer return within first 7 days from the date of your purchase. If 7 days have passedsince your purchase, you will not be offered a return, refund of any kind.
- Product Expectations: If you believe that the product received does not match what was shown on the site or does not meet your expectations, you must notify our customer service within 7 days of receiving the product. Our team will review your complaint and make an appropriate decision.
- Warranty Claims: For products that come with a manufacturer’s warranty, please refer your issues directly to the manufacturer.
Refund Processing
- Approved Refunds: In cases where refunds are approved by METRO DIESEL SPARES, please allow up to 7 days for the refund to be credited back to your account.
Contact Information
For any inquiries regarding refunds or cancellations, please contact our customer service team through the contact details provided on our Platform.